Frequently asked questions
How much does it cost?
Starting prices are USD 129 for a half day and USD 249 for a full day, with no surcharges (see our price page). Your final price is in your written quote, with the PayPal fee listed separately, and nothing is added afterwards or during the service. Medical fees are separate and always paid directly to the hospital or clinic.
When do I pay?
A booking payment of 20% of the service fee in your written quote (not including the PayPal fee, which is listed separately), paid when you confirm the quote, confirms your booking. The balance is due at least 4 days (96 hours) before the start time (the agreed time you first meet your companion). If it isn't paid by then, we don't arrange that visit. All payments are made through PayPal, using the payment link or invoice sent with your written quote. PayPal's payment processing fee is listed separately in your written quote and paid by you. It is set out once in the quote before you confirm and is never added afterwards or during the service. See booking payment and cancellation.
Which currency do you charge in?
Our fees are quoted and paid in US dollars (USD).
Do you charge foreigners more?
No. One price list applies to everyone, whatever your nationality, language or how you found us.
Why don't you list hospitals on your website?
We don't recommend or advertise hospitals. We go with you to the hospital or clinic you have chosen. Before you confirm a booking, your written quote gives the name, business address and public contact details of every organisation that will provide part of your service or receive your personal information, and you're free to contact them directly.
Can you get me an appointment?
We help you register through the hospital's own real-name channels, in your name. We don't buy, resell or fast-track appointment slots, and we can't guarantee a particular doctor or time.
How quickly do you reply?
You can message us on WhatsApp anytime (main enquiry channel). We reply within 24 hours (Beijing time). We don't keep fixed business hours. For written contact or privacy requests: china.assist.travel@gmail.com.
How far ahead should I book?
The earliest service date is usually about one week after your request, subject to final confirmation. This gives us time to confirm the arrangements for your visit before we send a binding quote. Because the balance is due 4 days (96 hours) before the start time, we can't accept bookings with less than 4 days to go.
Is the companion a medical interpreter?
No. Your companion relays what is said faithfully and as accurately as possible, without intentionally leaving out or changing anything. If a discussion goes beyond what they can relay reliably, such as a diagnosis, surgery or a consent form, they'll pause and ask the hospital for its own qualified language support or translated documents.
Which languages?
English and Mandarin face-to-face. Other languages with real-time translation support — tell us your language when you enquire. For complex clinical talk we still pause and ask the hospital for qualified language support.
Who pays the hospital?
You do, directly at the hospital's payment counter. We never collect, hold or advance medical fees.
Do you take commissions from hospitals?
No. We don't accept commissions, referral fees or gifts from hospitals, clinics, pharmacies or other providers. Our only income is the service fee in your quote.
Can you go with me to a dentist?
Yes. We can accompany dental outpatient visits, with non-medical help only. We don't recommend clinics or treatments. If a clinic asks for a large prepayment, take time to read its refund terms before you pay.
I live in Hong Kong or Macau. Can you help?
Yes, we can accompany visits in Guangzhou and Shenzhen. Our fees are quoted and paid in US dollars (USD).
Can you help with my visa?
No. We don't advise on visas. Please check with the immigration authorities.
What if it's an emergency?
Call 120 in mainland China. We are not an emergency service and can't support emergency visits.
Can you accompany children?
Yes, with a parent or legal guardian. For a child under 14, the guardian makes the booking, gives consent and comes to the visit.
Can you help with insurance?
We can go with you to ask the hospital for your own receipts and documents from your insurer's list. We don't handle claims and can't promise direct billing or a claim outcome.
Do you provide a car?
No. We do not provide vehicles. You can use a regular taxi or ride-hailing service, and we'll meet you.
What do I need to send when I enquire?
Only your name, a contact method, city, dates, language and the type of help. Please don't send medical records, test results, ID or details of your condition.
Where are your reviews?
We're new and don't have customer reviews yet. We don't publish made-up reviews and we don't buy reviews. We'll only share real feedback that customers agree to in writing.
What if you can't arrange my visit?
We check arrangements before sending a binding quote. If we still can't confirm the arrangements needed for your visit, we refund your booking payment and any balance in full (the PayPal fee is never refunded).
Who do I pay?
Only the payee named in your written quote, China Assist (sole proprietor), through the channel named there. We will never ask you to pay anyone else.
常见问题
多少钱？
半天 129 美元起，全天 249 美元起，不设任何加价（见价格页）。最终价格以书面报价为准（PayPal 手续费单独列明），事后和服务中都不会追加费用。医疗费另计，一律由您直接付给医院或诊所。
什么时候付款？
订金为书面报价中服务费的 20%（不含单独列明的 PayPal 手续费），确认书面报价时支付，付订金后预约成立。尾款最迟在服务开始（与陪同员首次会合的约定时间）前 4 天（96 小时）付清，未付清的该次服务不予安排。所有款项均通过书面报价随附的 PayPal 付款链接或发票支付。PayPal 支付手续费在书面报价里单独列明，由您承担；在您确认报价前一次性写明，事后和服务中都不会追加。详见订金与取消。
用什么币种收费？
服务费以美元计价和结算。
外国人会被多收钱吗？
不会。同一张价目表适用于所有客户，不因国籍、语言或您从哪个渠道找到我们而不同。
为什么网站上不列医院？
我们不推荐、不宣传医院，只陪您去您自己选定的医院或诊所。您确认预约之前，书面报价会写明实际承担服务环节或接收您个人信息的每一个机构的名称、经营地址和公开联系方式，您随时可以直接联系它们。
能帮我挂号吗？
我们通过医院自己的实名渠道、以您本人的名义协助挂号。我们不买号、不倒号、不加急，也不保证约到指定医生或时段。
多久回复？
WhatsApp 随时可询（询价主入口），我们在 24 小时内回复（按北京时间）。不设固定营业时段。书面联系或隐私请求：china.assist.travel@gmail.com。
要提前多久预约？
最早服务日期约为一周后，以最终确认为准。这样我们能在发出正式报价之前，先核实您这次就诊所需的安排。由于尾款须在服务开始前 4 天（96 小时）付清，距服务开始不足 4 天的预约无法接受。
陪同员是医疗口译员吗？
不是。陪同员会尽可能如实、准确地转述，不故意遗漏或改动任何内容。对话超出其能可靠转述的范围时，例如诊断、手术或知情同意书，陪同员会暂停，请医院提供其合格的语言支持或书面译本。
提供哪些语言？
现场口语为英语和普通话。其他语言可借助实时翻译设备支持——询价时请说明您的语言。复杂临床对话仍会暂停，请医院提供合格语言支持。
医疗费付给谁？
由您本人在医院收费处直接付给医院。我们从不代收、保管或垫付医疗费。
你们收医院的佣金吗？
不收。我们不收取医院、诊所、药房或其他机构的任何佣金、介绍费或礼品，唯一收入是书面报价中的服务费。
可以陪我看牙吗？
可以。我们可陪同口腔门诊，仅提供非医疗协助，不推荐诊所或治疗方案。如果诊所要求大额预付，建议您付款前先仔细阅读其退款条款。
我住在香港或澳门，可以服务吗？
可以，我们可在广州和深圳陪同就诊，服务费以美元计价和结算。
能帮我办签证吗？
不能。我们不提供签证意见，请向出入境管理部门咨询。
遇到紧急情况怎么办？
在中国大陆请拨打 120。我们不是急救服务，无法承接急症就诊。
可以陪孩子吗？
可以，须由父母或其他监护人陪同。不满 14 周岁的，由监护人预约、给出同意并到场。
能帮忙处理保险吗？
我们可以陪您按保险公司给的清单，向医院申请您本人的收据和单据。我们不代办理赔，也不承诺直付或理赔结果。
你们提供车吗？
不提供。我们不提供车辆，您可以使用正规出租车或网约车，我们在约定地点与您碰面。
询价时要发什么？
只需姓名、联系方式、城市、日期、语言和帮助类型。请不要发送病历、检查结果、证件或病情描述。
你们的评价在哪里？
我们是新开设的服务，目前还没有客户评价。我们不发布编造的评价，也不购买评价，今后只发布客户书面同意的真实反馈。
如果你们安排不了怎么办？
我们会在发出正式报价之前核实安排。如果仍未能落实您这次就诊所需的安排，订金和已付尾款全额退还（PayPal 手续费一律不退）。
付款给谁？
只付给书面报价中写明的收款方 China Assist（个人经营者），并通过报价中写明的渠道付款。我们绝不会要求您付款给其他任何人。