We help with: meeting you, registration and queue assistance, finding your way in the hospital, going with you to the payment counter (you pay the hospital yourself), faithfully relaying what is said, noting the doctor's instructions in their words, and collecting reports where the hospital allows.
We don't: interpret results, give medical advice, recommend hospitals, doctors or medicines, sign anything for you, handle or advance medical fees, or buy, resell or fast-track appointment slots.
Your companion relays what is said faithfully and as accurately as possible, without intentionally omitting or changing information. Companions are not medical interpreters. If a conversation goes beyond what your companion can relay reliably — for example a diagnosis, treatment options, surgery or a consent form — they'll say so, pause, and ask the hospital for its own qualified language support or translated documents before you continue. Your companion never signs or decides anything for you.
Before you confirm any booking, your written quote will give the name and public contact details of each organisation that will provide part of your service or receive your personal information. We don't publish these on our website.
In an emergency in mainland China, call 120. We are not an emergency service. China Assist is independent. We're not a hospital and we don't provide medical care.